Technical Support Request
Call 800-576-7929 to speak with our Technical Support staff 7 a.m. to 7 p.m. CT Monday through Friday. If you prefer, click on the Technical Specialists chat icon, or use the Support Request Form.
Support
Support & resources.
RMA requests, warranty info, FAQs, and direct access to our US-based technical support team.
Talk to the engineers who built it.
U.S.-based pre- and post-sales support. Remote diagnostics, firmware/driver/kernel troubleshooting, GPU memory ECC validation, advance-replacement RMAs, on-site dispatch through OEM SLAs. We answer the phone at 800-576-7929, 7 a.m. to 7 p.m. CT.
RMA Request
Return Material Authorizations may be obtained by contacting Technical Support at 800-576-7929 or via the Support Request form. Please have your order number, order date, item number, and a complete description of the reason for your RMA request.
Warranty Information
Product-specific warranty information along with detailed terms and conditions of Equus product warranties are available for your reference.
Warranty and Support Services Overview
Learn more about Servers Direct warranty and support services by downloading this PDF.