Frequently asked questions.
Quick answers about ordering, shipping, payments, and returns. Need more? Call 1 (800) 576-7931 or send us a note from the contact page.
About Servers Direct
Why should I buy from Servers Direct?
With Servers Direct, you can go direct to the manufacturer, knowledge and technology source for incredible value. Visit the Our Value page for more information.
How can I contact Servers Direct customer service?
We are available by phone, email, and live chat. If you have questions about your order, product engineering, shipping and delivery, or billing, feel free to contact us. We’re happy to help.
Toll Free: 1 (800) 576-7931
Local: (909) 839-6600
Email: techsupport@serversdirect.com
Where is Servers Direct located?
Servers Direct is located in southern California near key suppliers in the technology industry. Our address is:
20480 East Business Parkway
City of Industry, CA 91789
Does Servers Direct sell my information?
No. Your privacy is important to us. All Servers Direct customer information is kept private and will never be sold.
Do I have a designated account or sales representative handling my account?
Yes. Every customer is assigned a dedicated server solutions consultant as their primary contact for all questions regarding server configuration, orders, and billing.
Ordering
Does Servers Direct accept Purchase Orders (POs)?
Yes. Servers Direct will accept purchase orders from government and educational organizations. For private-sector purchase orders, contact your server solutions consultant or our sales department at 1 (800) 576-7931 to receive a credit application. Processing takes approximately three business days.
Does Servers Direct take orders by phone?
Yes. Call our sales department at 1 (800) 576-7931 between 8:30 a.m. and 5:30 p.m. PT.
How do I make changes to or cancel my order?
Contact your server solutions consultant or our sales department at 1 (800) 576-7931 as soon as possible. Custom system orders may only be changed or cancelled within 48 hours after purchase.
Shipping
How long does it take for parts to ship once the order is placed?
Upon payment confirmation, please allow 1–2 business days for processing.
How long does it take for my server or storage system to ship?
Upon payment confirmation, please allow 4–7 business days for assembly and quality-control testing of your custom system.
Does Servers Direct ship outside of the United States?
No. Servers Direct does not ship outside the U.S., but we will sell to customers abroad. If you are located outside the U.S., it is your responsibility to arrange shipping of your order.
Does Servers Direct support will-call pickup?
Yes, at our City of Industry, CA location. Confirm availability and lead time with your server solutions consultant. Will-call hours are 9:00 a.m. to 5:00 p.m. PT.
Payments
What payment methods are accepted?
Visa, MasterCard, American Express, and Discover. Credit applications and wire transfers are also accepted.
Does Servers Direct accept PayPal?
No. PayPal is not accepted.
Does Servers Direct charge sales tax?
Sales tax is only applied to orders with a California shipping address. If you have a current California Seller’s Permit on file, contact sales to exclude California sales tax.
Returns
What is Servers Direct's return policy?
For complete information about our return policy, see the RMA Policy section.
How do I return a product or receive a refund?
Contact Servers Direct technical support at 1 (800) 576-7931 to obtain a Return Merchandise Authorization (RMA) number. RMA numbers will be void if merchandise is not received by Servers Direct within 15 days from the date the RMA number is issued. Returns without an RMA number will be refused.
When requesting an RMA, please provide invoice date and number, the Servers Direct item number and product serial number, and a detailed reason for the return. Returned components must be in sealed original packaging and are subject to a 15% restocking fee. Special-order products, custom systems, operating systems, and software are non-refundable.